IM Boulder Race Report

My first Ironman was a whirlwind experience.  It has taken nearly two weeks for me to find time and energy to even attempt to write about it here.  This post is horribly long, sorry.     If you missed my post about race weekend leading up to Boulder, you can find that here.  If you want to skip all the reading and just check out my official raceday photos, click here.

Race morning-  I was really thankful to have a hotel in Boulder so I didn’t have to wake up too early, 4 AM was my alarm time.  I got dressed and had breakfast of two pieces of bread with tons of peanut butter on each and a banana.  It is really hard for me to convince myself to eat early in the morning, so just getting this down was an accomplishment.  I had everything I would need that morning laid out the night before so it was really just a matter of getting dressed, eating and heading to Boulder High School where I would drop off my special needs bags and board a bus to Boulder Reservoir.

Knowing what a long day it would be for my spectators, I encouraged everyone to skip the swim and see me on the bike.  My husband dropped me off at Boulder High School, wished me luck and went back to the hotel to relax for a bit.  I wanted to add nutrition to my T2 bag that I had dropped off the night before so I made that my first stop in the morning, then walked to drop off my special needs bags.  Again, more walking than I anticipated and I noticed I was already starting to feel hungry.  As I waited in line for the bus, I questioned my decision to send my husband back to the hotel room, my nerves were high and everyone around seemed to have a group of people so I didn’t really chit chat with anyone.

A school bus took us from Boulder High School to Boulder Reservoir, which was probably a 10 minute drive.  Getting off the bus, at Boulder Reservoir, you entered a huge sea of people.  Athletes, spectators and volunteers were everywhere!!  At this point I had about an hour before the race would begin.  I made the decision to stop at the first porta potty I saw, figuring the ones closer to the bikes would be very busy, even the wait at this one took probably 5 minutes.  From there I made my way to the bike racks and T1 area.  It was a crazy crowd of people and took a very long time to get anywhere.  As I made my way to the entrance to T1, along with hundreds of other people, a volunteer or staff person was standing at the entrance turning away anyone who didn’t have body marking yet.  This individual instructed quite a few of us where to go for body marking and we again entered the sardine can to barely move to get to body marking.  Unfortunately the instructions given were not correct, so we made a left turn when a right hand turn should have been made.  Body marking was at the top of a hill that was hard to get to once you were in the wrong place.  Lots of barriers had been set up to keep people from going through, but it also made it nearly impossible for us to get where we needed.  Add to that extremely slow moving because you couldn’t just walk past the hundreds of people.  After lots of slow moving and a few more turns, I finally made it to the top of the hill.  Asking at the volunteer tent where to go for body marking, no one knew.  Eventually I was able to get to body marking and knew that TONS of time had been wasted by now and the rest of my pre-race would be chaos.  Again, getting from body marking back into transition was a very slow process.  I was finally getting to the bike racks as they were telling everyone to line up.  I found a volunteer who quickly aired up my tires, I unpacked some nutrition for my bike and quickly got into my wetsuit.  As this was happening they were already doing the national anthem.  I quickly put on some body glide, grabbed my cap and goggles and made my way out of transition and to the masses of people lining up.  I made it to the masses just as the first group of swimmers was going off.   I ended up having a few minutes before I would actually get in the water, but this was a very hectic morning.  That makes two races in a row that have been like this for me.  Next time, I’m one of those crazy people who gets there way too early.


Boulder Reservoir had played games with everyone on the temperature in the weeks leading up to the race.  Two days before the race the temperature was low enough to be wetsuits for all.  Race morning it was announced that it would be a wetsuit optional swim.  This meant that in order to receive Age Group Awards or a Kona slot, you had to forego the wetsuit.  I knew that I wouldn’t be in the running for either of those that day, so I opted to still wear one.  In my previous triathlons I had worn a full sleeve Zoot wetsuit.  A month before Boulder it was clear that water temps could go either way, when I came across a great deal ($85!) on a sleeveless Xterra Wetsuit I went for it.  Unfortunately I hadn’t gotten to practice in it at all before raceday.  It ended up working great and I’m glad I had sleeveless because I think a full sleeve would have been too hot, however, my rushed Body Glide application in the morning was not as thorough as I’d hoped, even before the halfway point of the swim I could feel the wetsuit rubbing the back of my neck raw.

Because of the wetsuit optional race, anyone in a non-wetsuit started in waves before anyone in a wetsuit.  I would say a very good percentage of people still chose to wear the wetsuit, so the mass wetsuit start was chaos.  It was a very crowded swim, while there was no elbowing or pulling legs that I experienced, there were quite a few times where someone was aggressively passing and crowding in a bad way as they did  so.  A few times I swam more to the outside just to get some space to find a rhythm.  I reminded myself throughout to stay calm, stretch my stroke and just enjoy the experience.  I must say, it was really amazing to see mountains every time you breath on the swim.  Maybe I can convince my local pool to at least put nice pictures up on the walls?

Overall the swim was good to me.  I remained focused and relaxed and just enjoyed the experience.  Thanks to my bike crash and sore should the month leading up to the race didn’t have many long swims.  As the swim drew on I got anxious to be done, but never had a problem with feeling tired or any problems, I just was ready to be done swimming.

Swim details- 

Time- 1:23:02
Wetsuit- Xterra Vortex Sleeveless Suit
Goggles-Aquasphere Kayenne Ladies

T1- This was my first Ironman transition experience.  It was really nice to have so many volunteers around to help you.  I didn’t rush through the transition, just wanted to make sure I had everything situated after how crazy my pre-race was.  Unexpected highlight of T1 was the volunteer who got my bike off of the bike rack for me before I even got to it.  I didn’t know they did that!


The bike course was three loops.  The first loop would be repeated a second time, then the third loop took you a completely different direction.  Since we drove the course on Friday I had a decent idea of what to expect.  The bike was the part of the race I was most nervous about since I hadn’t done a ton of riding since my crash.  Prior to the race I worried about being undertrained and also the fear of crashing again was still there every time I rode.  On raceday these both proved to be non-issues.  The first loop I concentrated on an even effort somewhere between easy and moderate.  My parents, sister and daughter were at one spot on the bike course and my husband and son were at a separate point.  What this translated to was seeing family at 3 spots each of the first two loops which really helped and gave me something to look forward to.  This part of the course was really fun.  There were some false flats, and a climb that lasted a few miles, but the downhill parts were just plain fun.  They weren’t so steep that I was completely scared (there were still times where I chickened out and braked), but they made for some really enjoyable riding.  Loop one was coming to a close and I was feeling great about the ride.


Grace was a great cheerleader- cowbells, signs and yelling for me!
Grace was a great cheerleader- cowbells, signs and yelling for me!

Loop 2 I started to feel myself tiring on a false flat.  I knew I shouldn’t be tired yet, so I backed off my effort a bit.  At mile 54 I stopped at the aid station to refill my bottles.  I had finished my bottle of Perpetuem as well as a bottle of water at this point.  The volunteers at this stop seemed to be overwhelmed and it was more of a self serve stop.  I got three bottles of water and got my bike all loaded, my Perpetuem mixed in one and was good to go.  I quickly walked my bike over to the Porta-Pottys and didn’t have to wait for an open one, score!  As soon as I got back on my bike, I had a pain on the right side of my stomach.  It was a really intense pain and I spent the next few miles debating about which side my appendix was on because surely it was bursting.  These miles also happened to be the climb of the loop.  I spent about 15 miles dealing with this “my appendix is bursting” pain, unable to get down into aero, sitting up as much as possible.  The pain eventually went away and I’ve since decided it must have just been a wicked side-ache, though I’ve never gotten one on a bike before.  So those miles slowed me down more than I planned but I kept on going.  When I made it into Hygiene where my husband and son were, I stopped to say hi and to let them know what was going on.  I told him to let the rest of my cheer crew know so that everyone could adjust the times they were expecting me.  Shortly after the pain went away and I got back to riding.  I continued to take in nutrition at regular intervals, keep my effort in check knowing I had a long day and just remind myself to keep enjoying the experience.

By the time I got to Loop 3 I was feeling pretty good about how the bike was going, though I wouldn’t get to see my family any on this loop.  My side pain had gone away, I had kept up with nutrition and I was feeling good about where my time was.  Loop 3 had a surprise hill for me.  When we were driving the course on Friday we took a wrong turn and missed a small section of the course, which didn’t seem like a big deal.  I’d read lots about the climb on Lookout Road and knew what that had in store for me.  What I didn’t plan on was the climb going to Lookout Road!  It went on forever and it was steep.  And hot.  Maybe I was just whiny by this point!  Regardless, I made it up, kept my effort easy and passed quite a few people going up it.  I decided to skip the aid station after that hill, I still had plenty of water and Perpetuem so I just kept going.  Lookout Road was another climb, but was more doable for me than the surprise one.  The views at this point in the course were amazing.  It was really neat to be able to see out past the Flatirons and see snow-capped mountains.  By this point I was doing math in my head and knew I was going to be close to the 7 hour mark for the bike.  Even though I was really looking forward to stopping for Skratch Labs sno-cones at the top of that climb, I decided to skip.  I really wanted to be under 7 hours for the bike if possible and if I was that close and a sno-cone made me miss it, I thought I would regret it.  The ride back to town was uneventful, I was just focusing on maintaining my effort and speed and looking forward to being done with the bike.


Time- 6:56:13
Bike- Bianchi Impulso
Tri Kit- Coeur Sports Chevron Tank and Shorts, Louis Garneau Bolero Cycling Top
Helmet- Kask Mojito
Sunglasses- Smith Optics Pivlock
Shoes- Specialized Trivent Expert
Nutrition- Hammer Perpetuem , Hammer Gel-Montana Huckleberry Flavor, Anti-Fatigue Caps, Endurolytes Extreme Caps, Endurance Amino Acids.  Much like my nutrition at Legend 100, I used my watch’s 5 mile notifications as a reminder to take nutrition.  One five mile beep I would drink Perpetuem, one five mile beep a gel and one five mile beep the capsules.

T2-  AKA longest transition ever.

I’ve seen that this transition was over 1/4 of a mile long.  In hindsight I could have rushed transitions more than I did this day, but I didn’t.  I was happy to be in T2, but the portion where we walked our bikes to the track went on forever.  When I finally reached the bike catchers I told my volunteer jokingly that I would be ok with not seeing my bike again.  Picked up my bags and headed to the change tent.  My volunteer in the change tent was a little more timid than I expected and watched and waited for me to say I needed any thing.  I opted to change into running shorts here and was pretty glad I did.  My bike shorts weren’t bothering me that I had noticed, but changing into non-sweaty shorts did feel good at this point.  After another porta potty stop and hitting the sunscreen station once again, I was finally out of T2.


The run course was entirely on a bike path that goes through downtown Boulder.  It is shaped like a Y and at each point you do an out and back.  You do the whole thing twice.  What this means is that there are always tons of people around, both runners and spectators.  I slogged through the first couple miles, happy to be off the bike, but having a hard time finding a rhythm on the run.  My legs felt great, but my energy level was just not there.  At about the 3 mile mark my coach had caught up to me, he was an entire loop of the run course ahead of me, so was at mile 16 or so when we saw each other.  We chatted for awhile and I told him to go run his own race, but still got to see him a few more times out on the course.  At the 4 mile mark I stopped to chat with my parents for a little bit.  I was carrying all of my run nutrition with me and it was driving me crazy bouncing under my race belt so I dropped some of the excess off with my mom until I would see her on the second loop.  My energy level was still low but I was trying to take in nutrition and get calories in to help get me going.

Stopping to see my parents in the early part of the run.
Stopping to see my parents in the early part of the run.
Proof that I was running at some point!
Proof that I was running at some point!

My husband and kids were working an aid station on the run course.  I would see them at mile 10, 13, and 23 roughly.  By the time I got to them at mile 10 I was feeling pretty discouraged.  I was running a decent amount, walking when I needed to, but not feeling good and not enjoying the experience at all.  A couple of volunteers and spectators had called me out on not even smiling at them before this point.  My husband encouraged me to keep going and said I was halfway.  I quickly corrected him that I still had 3 miles to go to be halfway.  Eventually I got going again and continued to battle through running, walking, hating life.  This was a low point in the race for me.  As I continued this battle, I had a harder time running.  My legs were fine, but my energy levels were low and I was feeling pretty dizzy each time I ran.  Eventually I decided that I was concerned about passing out and being pulled off the course.  My stomach was also very unhappy with me at this point, I had thrown up and was having a hard time keeping anything down.  I made the decision to just walk for awhile and I would run again when I felt able.  I bargained with myself that if I was only walking, it had to be a fast walk.  I channeled my inner mall walker and began walking exclusively at about mile 15 (I think…)  I reached my parents and sister again at mile 17 and they offered encouragement.  My sister walked alongside me for a minute and we just chatted and she took my mind off of everything.

My sister giving me a pep talk along the way
My sister giving me a pep talk along the way

As I continued along the course, tons of people were walking.  Some were doing a combination of running and walking, some were just walking.  Quite a few people commented to me that I was a really fast walker and I continued to catch them even with their run/walk method.  I glanced down at my watch as it beeped at the mile markers and I was staying in the high 13 minute miles for my pace.  I was ok with that given that I was walking the entire thing.  Along the way I encouraged a few people to mall-walk with me and had company for parts of it but they eventually dropped back to a slower pace.  The great thing about walking this part of the race is it allowed me to not hate life.  Even though I knew with each slower mile my time goal was slipping away, I was able to enjoy the experience of my first ironman, I was able to encourage others out there suffering with me, I was able to thank the volunteers.

When I reached my husband and kids for the last time, I only had a few miles to go.  Their shift was over they had just stayed to help longer, I encouraged them to head out so they could see me at the finish line.  I tried to run a bit after that aid station but again felt really dizzy.  I kept speed walking my way through the last out and back section of the course.  Once I passed mile 25 it was officially dark out and I knew I was close.  I began to run when I could, walk when I could.  As I left the creek path to head for the final portion of the race I made myself run the whole thing.  No way could I let the finish line experience be walking.

The finish line chute was just as cool as you imagine.  I had read advice saying to take it all in, give high fives and make sure you’re the only one in your picture.  More and more people were showing up around me so I couldn’t decide whether to speed up or slow down to get my own finish line experience.  When I slowed, people just seemed to keep coming so eventually I just picked a pace and went for it.  At first just kids were out offering high fives, then as I got further into the chute the excitement and energy level of everyone around grew.  My husband was able to get up to the barrier at just the right time and yell at me for a high five, that was an amazing moment.  As I crossed the finish line I was really happy to be done and have had such a great experience.

This is why you buy finish line photos :)
This is why you buy finish line photos 🙂


TIME- 5:35:00
SHOES- Newton Motion IV
NUTRITION- Hammer Heed, Hammer Gel (Peanut Butter Chocolate), Anti-Fatigue Caps, Endurolytes Extreme Caps, Endurance Amino Acids.  Added in from the aid stations were pretzels, potato chips, grapes and Coke.

OVERALL-  14:16:52

A volunteer helped me navigate through the post-race area getting my medal, picture, food, hat, shirt.  I then found my family and got to celebrate.  I felt pretty good post race, very tired but able to move.  I didn’t even attempt to eat until later that night when I was back at the hotel.  My family and I hung around the downtown area for awhile, chatting about the day, taking pictures, resting up a bit before the walk to the car.

I was tired, my cheer crew was tired, we opted to head back to the hotels instead of staying for the midnight finish line experience.  Maybe someday.

Not a great picture, but the only one we have of all of us from that night.
Not a great picture, but the only one we have of all of us from that night.
Catching up on everyone's day
Catching up on everyone’s day
Finish line happiness!
Finish line happiness!

My first IM experience was amazing and I really enjoyed the day.  I’ll have a follow-up post on things I could improve on as well as what happens next.  Thanks for reading!

My cheer crew
My cheer crew
Cheer crew take 2
Cheer crew take 2
IM Boulder is over, time to head home!
IM Boulder is over, time to head home!

January Favorites

January has been one of my most successful training months in that I consistently trained!  I’m loving “Ironman Zone” and the focus I have on my goals right now.  Fingers crossed that it will carry through for many months to come. As I’ve been accumulating miles and training hours, I’ve had a number of favorites that have helped me along the way.  I figured I’d start a monthly(ish) post about favorite products, workouts, meals, etc.

Favorite Product- SBR Tri Swim Shampoo and Conditioner  Let’s be honest, swimming wreaks havoc on your hair and skin, especially in the winter.  SBR makes SUCH great products that you’d never know how much time I’ve spent in the pool.  Prior to discovering their shampoo and conditioner, I used UltraSwim and this is no comparison!  I’m really looking forward to trying their Dermasport skin products next! triswimimg Favorite Nutrition- I’ve been using lots of Hammer Fizz this month.  I love how convenient and portable these are.  I tend to not get any nutrition ready until the last minute when I should probably be out the door already and these are perfect.  I have been using Heed for a year now and find that Fizz is comparable in how it gets me through a workout, these are just more convenient sometimes!  My big draw to both Heed and Fizz is that no artificial sweeteners or refined sugars are used.  As someone who really prefers the taste of water to almost anything, most sports drinks make me want to gag.  I hate the really sweet taste of a lot of the biggest names out there.  Hammer products have a much lighter taste that is easier on your stomach, especially over long periods of time.

These should last awhile!
These should last awhile!

Favorite Workout- This was a swim workout I did early in the month.  I loved how often it changed so that I didn’t have to struggle through any one thing for too long, but still felt like I got a great workout in. Warmup: 200 swim, 200 pull, 200 kick 4×150 swim 4×150 pull 6×50 sprint 4×100 Cooldown 100 (50 kick, 50 swim) Love to hate workout- Any sufferfest video.  These are tough.  This photo is my before and after of a video called Fight Club.  We all know the first rule of Fight Club….. IMG_20150126_230905 Favorite Gear- This was easy, my new Garmin 920XT.  I actually got it in December, but since January held a lot more training in the pool and bike, in addition to running, this is where I really began to fall in love.  For anyone that has looked at these, yes, they are insanely expensive.  I’m counting on this watch lasting me many years.  And for a piece of equipment I literally use everyday, the cost per use is not that high.  (I’m good at justifying anything).  For a real in-depth review on the watch, check out DC Rainmaker, my go to source for all techy reviews.  Here’s what I love broken down by sport: Run- It tracks my cadence, vertical oscillation (how much I bounce), and VO2 Max, along with the standard of pace, heart rate, distance, etc. Bike-  Honestly, my bike computer already tracked most of this, but using my Garmin allows me to upload versus manually entering info like I have to from the bike computer. Swim- Here’s where I get blown away.  I’ve never tracked anything in the pool before.  I would swim a given distance but have no idea how long it took me.  The watch keeps track of my number of laps, time for each lap, number of strokes per lap, it can tell what stroke I’m swimming and more.  Added bonus, on long intervals I don’t have to keep count as much because the watch does the work for me. Activity Monitor- I haven’t explored this too much, but I know it tracks my steps per day and adjusts my daily steps goal based on how much walking I’ve done lately and my sleep patterns.  I’m sure there’s more in this area, but this is more than enough for me. Data- It automatically uploads to Garmin Connect so that I can be a true numbers geek and analyze.  Here’s an example of the graphs from a swim workout this month. Favorite Recovery Tool– Compression anything!  My wonderful husband got me lots of cool Coeur Sports gear for Christmas, including these compression socks and compression pants.  I love to throw compression gear on after a tough workout.  The extra support feels wonderful! compression socks pink_capri_front_large Favorite Meal- This was really hard to choose because I had lots of good meals this month.  Full disclosure, I am not the cook in our house.  Again, my wonderful husband comes through with supporting this triathlon goal and makes meals that definitely help the cause.  He makes lots of healthy, fresh meals throughout the month.  My favorite was grilled salmon, long grain wild rice, and grilled asparagus and yellow peppers.  I should have thought to take a picture, I was too busy eating though! Favorite Fail of the month- Increased training means increased appetite, aka I’m hungry all the time.  There is a new McDonald’s conveniently located right on my way home from work.  After a particularly stressful day at school, the billboard sign reading “Triple Cheeseburger $2.00” was just calling my name…….I don’t regret it one bit! Favorite Activity- There was a local Bike Expo over the weekend that I took the kids to.  Lots of cool vendors, workshops, giveaways, etc.  I got to see my favorite bike store, The Bike Factory, sign up for a local bike ride and learn a lot.  I didn’t think to take pictures of most of it, more the parts the kids were most excited about.  Trust me though, there was plenty to drool and swoon over from a triathlete or cyclist perspective.  The best part though, was how much my kids loved it.  Not much makes a triathlete parent happier than when their kids show interest in the sport as well.

My kids LOVE giveaways!
My kids LOVE giveaways!
We even found the Rad bike from the 80's movie.
We even found the Rad bike from the 80’s movie.
Cool old bikes
Cool old bikes

Product Review- Coeur Sports

I tend to research the heck out of something before I buy it.  Jumping into the world of triathlon has definitely been a learning experience for me.  So many different products and possibilities can be overwhelming.  While some of the purchases happened early on to allow me to train, others could take place closer to my actual triathlon.

For a triathlon kit I knew I wanted a two piece outfit.  A self-professed hatred of one piece swimsuits and someone with an abnormally long torso, I knew I would prefer a two piece.  As I began to research the different brands I discovered that some of them were downright boring.  Every girl has a little black dress in her closet that has its place.  All black or nearly all black just didn’t cut it for me.  I wanted a kit that would stand out, allow my family to see me and that I would love in the pictures after the fact.

That helped me narrow it down and I continued to research a few brands.  The one that I was most drawn to though was Coeur Sports.  This was a new company, not even a year old at the time, making products in the USA, touting great customer service and quality products.

As I researched more about the company and the products I knew I loved them before I ever even placed an order.  Their entire company focuses on products for women only, I’m a big fan of companies who know to how become great at something versus being good enough at a lot of things.  They also make a seam-free chamois that the people writing internet reviews truly raved about.  In addition to triathlon kits, they make running clothes, bike jerseys and swimsuits.  Someday I’ll own their whole line of products!  Baby steps 🙂

Where they really won me over though was when they published an article talking about other companies, their competitors, doing great things.  This combined with how they supported their athletes and seemed to truly care about their customers won me over.

Ordering and Shipment: Finally near the end of the summer I placed my order: a triathlon kit, an extra pair of plain black triathlon shorts for training rides and a really fun #bikelove tank top.  I got immediate confirmation e-mails both when the order was placed and when it shipped that were very personalized and a nice touch.

When my shipment arrived, I even had a surprise in the package.  Since it was near the one year anniversary of the company, they included a free CoeurSports visor!


The items did not disappoint.  The fit of the kit was amazing.  Despite my long torso the shirt covers everything, even in aero position.  The shorts are cute and comfortable.  The most amazing part though- the material.  As a runner I’ve had different qualities of clothes for working out, ranging from Target and Old Navy to much more expensive name brands.  Never have I felt material like from Coeur Sports.  Think of the softest thing possible, then imagine wearing it for a triathlon.  It is such a great fabric, I’m still in love with it every time I put it on.

As far as my #bikelove tank, I have gotten so many compliments on it.  I was truly sad when the last of the warm days left us here in the Midwest and I had to pack it away for winter.  Then I unpacked it, ha!  I’ll be finding excuses to wear it all year long.

My #BikeLove tank got me through a tough session on the indoor trainer

Now on to my dealings with customer service.  In September I bought a new bike on a whim.  My very entry level bike had gotten a lot of use over the last year and was causing me quite a bit of pain in my neck and shoulders.  My local bike store was offering a special on a bike I’d been eyeballing and I pulled the trigger.  The problem is the tri kit that I ordered was blue and purple and would have clashed mightily with the red and white bike I had just purchased!  I contacted Coeur and they said it wouldn’t be a problem to return my unused, never worn kit and exchange it for a different one.  So I exchanged for the Fleet Foxes kit, seen here.  The shorts in the pictures below are actually the plain black training shorts I had ordered originally.  When my new kit arrived, the shorts that truly went with this tank were too small.  Although both the plain black and the Fleet Foxes shorts were size Small, there was over 2.5 inches difference in the waist and hip area when I measured them.  I talked with Coeur about this and they said they had changed sizing guidelines through their first year and that is where the discrepancy came from.  Again, I could return the shorts without any questions or difficulties so no big deal.

My first 70.3 took me 6:16.  I had absolutely no issues with the kit.  Everything was comfortable, stayed where it should and I never gave it a second thought.  Except of course when other athletes were complimenting me on how much they loved it!  And there were lots of them, never got old though!

border wars 7
Last .1 of my first 70.3. My face and my fists indicate how I’m feeling!

border wars 9

Just last week I got the Chevron kit and cannot wait to race in it in 2015.

My cute new tri kit!

Again, sticking with my grading scale:

Quality:  A

Functionality: A-, the only criticism here is I’d like a little more padding in the chamois

Fabric: A+

Fit: A-, I wish the built-in bra lines didn’t show through on the tank.

Customer Service: A-, they do the right thing, just understand that it takes a couple days to hear back.